Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,173 total reviews)
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Daniel Heaf

59% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Sep 1, 2017

Consider the Body Shop

Recommend
CEO approval
Business Outlook

Pros

When you appreciate people, they appreciate you back!

Cons

When I started 6 years ago, BBW was amazing. It wasn't until this past year where everything about this company changed. Their care for the associates sucks, they work them so hard either in overnights or during the day to make their SPAH goals and there is absolutely no appreciation. The workplace environment is terrible. Nasty emails from higher ups demanding responses on why the team pretty much sucks drains the happiness and drive to continue to do better. Not a day passed there when my district manager actually thanked me or said nice things. The training is a joke, no training hours for any type of position, which leads to lack of education on the company, its values, brand, and selling portion. HR was the worst. Did absolutely nothing to accommodate an associate expressing their concerns due to the workplace. White barn stores are not run properly and the company has yet to understand the difference between side by side stores and just regular bbw stores. Not enough payroll to staff the stores. The management just pushes everyone they don't want out of the company for no apparent reason.

1.0
Jul 27, 2017

Store Manager :(

Recommend
CEO approval
Business Outlook

Pros

When you start out in lower level leadership there can be a lot of growth opportunities. Product assortment is always changing so it keeps things exciting. Learn a lot about customer service and selling, scheduling, strategic planning, visual merchandising.

Cons

Once you have worked there for a lengthy period of time the opportunities seem to be less and less for career advancement. The company has changed a lot over the years and now has a culture where they reward the leadership skills of managers at stores that are simply making plan even if it is just based upon having the traffic to do it vs being focused on skills as well. They have also stepped away from having a development plan process for leaders as they had in the past because they have such a strong focus on selling and business metrics only and don't want anything to get in the way of that at all even if its about developing leadership skills. This has really decreased the quality of leaders vs what there had been in the past and many high performing leaders with exceptional skills moved on and have been successful at other companies. Also pushed out many experienced District Managers to save money and new DM's do not travel to locations as frequently as former leaders. One may only see their DM once per quarter even in a high volume newly designed location and this creates a lack of feeling developed as a store manager. Work life balance can be ok if you are good at delegating tasks and are ok with working every holiday and weekend because it is an expectation that leaders are in the business. They have been remodeling stores and saying they are growing the company, but in secret while doing this they are closing locations as well and not making it public news as many other retailers do. They have also cut back a lot on product because of the remodels because it has hurt spending.

2.0
Jun 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Gratis and make friends. That's all.

Cons

Elite selling culture, dont expect hours except during holidays and semi annual, unpredictable schedule with call ins, if any life changes happen expect to not have a job. These are just the surface of a very ugly company. I used to be the 3rd best seller and got 26 hours a week. When I got pregnant they cut my hours so now in I'm only working once a week! I tried bringing this to management's attention and their response was "it's happening to everyone"...I call BS because the new manager hired a crap ton of people. If there were no hours to give why did she hire all these new people!? On top of all this, only a few accommodations were made for me....it was called not scheduling me, because apparently that's what you do to pregnant women. Such a terrible, anti-pregnant women company. Avoid this company of you plan on starting a family!

Viewing 88 - 90 of 11,173 Reviews

Glassdoor has 11,678 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.