Feels like head office and heads of divisions are often scrambling to understand why they aren't market leaders in all states, despite ground staff constantly telling them what customers are requesting, often met with "Well, why should we?", which leaves State Sales Managers and Territory Managers to tell customers "Well, why should we?".
If higher up managers went around to all states, they'd understand all needs and health services are not the same, particularly in some states where state governments are cracking down on healthcare spending, we are not offering anything to alleviate stress for customers. Bigger companies are making package deals and we are not - simple as that. Head office is still expecting silly amounts of growth in 2024 despite not making any technological advances in the market. Competitors for example are using apps on iPads for their pacemakers - we just get told to say we aren't developing anything that easy to use. Product Managers could use lessons in what their products are used for, often asking Territory Managers how products are being used - questions easily answered by google and YouTube.
State Managers are unhelpful at worst and outdated in their thinking and strategic planning at best. They often require help utilising technology that's been around for the last decade. The use of business planning tools falls under "Rules for thee, but not for me", often being told to log all calls but then management logs none of their own.
Also not filling an education role once the educator retires is going to hurt the company in Australia. Many of us have been told her job will likely be disseminated to others and we likely won't see pay rises to go with increased responsibility. This also means no opportunity for career growth.
Low yearly salary in comparison to competitors, outrageous "beyond" KPI targets.
