Goals are very high based on the level of traffic a branch receives. All three branches I worked at were ghost towns. It wasn't unusual to see less than 20 people a day walk through the front door. People constantly get reprimanded for not meeting goals. Managers wants us on the phone all day and consistently assign leads through our Customer Relationship Manager software that have big bold red words saying "Do Not Solicit" and tell us to call anyway. Usually those really are the only ones worth calling because they have money, but I've gotten yelled at more than once by clients and received a written complaint from one as well for calling. My district manager had nothing to say about it. In fact, he seemed happy I was making the effort."Customers first" is the last thing on BBVA Compass' mind, unlike what they claim. "I'm gonna get something out of that guy" "I'm getting this guy to bite on a market link CD because I need the investment revenue" or "I need his money at my branch not at XXX branch" is not an uncommon phrase to hear a branch manager say (and I've had multiple ones at different locations) after an affluent client walks out the door.