Avaya reviews

3.3

46% would recommend to a friend

(3,581 total reviews)
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Alan Masarek

45% approve of CEO

30% positive business outlook

Avaya has an employee rating of 3.3 out of 5 stars, based on 3,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avaya employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Mar 14, 2009
Recommend
CEO approval
Business Outlook

Pros

cutting edge technology, far ahead of competition and they keep coming up with some of the best stuff for contact centres

Cons

very US centric , what works in the US will not work in APAC. too many irritating process and complicated internal structures . Already miss Lou's simplify philosophy

3.0
Mar 13, 2009
Recommend
CEO approval
Business Outlook

Pros

Exciting technology company. Pay is probably better than average if you have time in the position.

Cons

Constant change! You can't get used to anything working for Avaya, because it'll change tomorrow. Avaya continues to reduce benefits. So far, the pension plan has been frozen, and company contributions to individual's 401k plans have been terminated. Very little opportunity for internal advancement. They continue to lay off employees, particularly in the US, leaving the rest of us to do their work. I'd have to work 24 hours a day to stay caught up, and Avaya would be happy allowing their employees to do that.

4.0
Mar 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Avaya is finally being remade into the company it should have been when it was spun from Lucent. This means that life is currently challenging because this is a very hard change, but assuming Avaya survives, this could be a great opportunity. I started with AT&T in 1984 and this is the first time I feel that the senior management is getting the message that while cost containment is important, how we invest our development dollars is equally important. I am now seeing more thought given to how we get things done, not just the out-source to cheaper labor/save a buck mode of operating. It is still going to be hard for anyone who liked the old status quo, but if you are up to the challenge, there is a lot of work to be done.

Cons

Change is hard ... with the legacy of being part of the old Bell System monopoly, there is a lot of resistance. These economic times are challenging and Avaya is no different from any of the thousands of other places that are cutting staff. Working at Avaya means that you are going to have to pull through some tough times. Like many other companies, there are mixed messages as things change that can be confusing and demotivating. There are still plenty of people in the middle management layers that don't get it and I expect to see the changes in management continue. This company is in-flux as it moves from a mind set of bean counting to a mind set of aggressively taking market.

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