Is Autodesk a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Autodesk have rated their employer with 4.4 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of Autodesk employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Autodesk now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Autodesk .

Does Autodesk pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Autodesk with 4.2 out of 5 stars based on 15 anonymously submitted employee reviews. This is 4.9% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Autodesk.

How happy are Customer Service Manager (CSM) professionals working at Autodesk?

92% of Customer Service Manager (CSM) employees at Autodesk would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Autodesk with a 4.2 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.4 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Autodesk?

Software Engineer (278) , Senior Software Engineer (194) , Software Developer (69) , Intern (68) , Principal Software Engineer (61) , Product Manager (61) , Project Manager (56) , Technical Support Specialist (56) , Senior Manager (55) , Program Manager (53) , Software Engineer(Internship) (53) , Director (52) , Sales (51) , Manager (49) , Customer Success Manager (45)

What are the pros of working at Autodesk according to real employee reviews?

"6 week paid sabbatical every 4 years is a great benefit and motivation to stay on long" ((in 549 reviews)); "The people at Autodesk were great and the work was extremely interesting." ((in 530 reviews)); "Supportive and good work life balance." ((in 507 reviews)); "Good Salary and Charity Foundation" ((in 155 reviews)); "Great peers and colleagues" ((in 137 reviews))

What are the cons of working at Autodesk according to real employee reviews?

"bad management and too many re" ((in 168 reviews)); "bad managers (if you are unlucky) creating toxic working env" ((in 131 reviews)); "There is no career growth" ((in 34 reviews)); "Lack of vision and direction from senior management." ((in 29 reviews)); "Extreme favoritism puts people in leadership positions who haven't developed the necessary skills to lead effectively." ((in 12 reviews))

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Autodesk

Autodesk Customer Service Manager (CSM) reviews

4.4

92% would recommend to a friend

(15 total reviews)

Andrew Anagnost

66% approve of CEO

61% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.2

Work/Life balance

4.2

Compensation and benefits

3.6

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Manager (CSM) employees have rated Autodesk with 4.4 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Autodesk is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

15 reviews

3.0

Jun 18, 2024

Good work life balance, limited growth

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Benefits are ok

Cons

Limited growth opportunities Below market pay Can be full of politics depending on your team

5.0

Feb 15, 2024

very nice team

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Nice peers and good spirit of the team. Everyone is helping each other.

Cons

Too much focusing on internal processes and topics rather than on customer facing.

2.0

Feb 12, 2024

Depends on your manager

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Stable company Good people Nice office The first six months were great and very successful (then we got a new manager)

Cons

Micro management (Mgr built a dashboard how many calls and how long our calls were) Our manager already knew the answer to a question before the question was asked

Viewing 7 - 9 of 15 Reviews

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Autodesk Customer Service Manager (CSM) reviews

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Reviews by job title

Good work life balance, limited growth

very nice team

Depends on your manager

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