Pros
-pay is decent, compared to how other support folks are underpaid elsewhere -autodesk as a company has some great benefits that you can take advantage of -the people on the team are nice! -it's remote!
Cons
-circling back to pay, autodesk isn't veyr keen on giving bonuses or raises outside of their yearly cycle, and even despite rampant inflation, only gave a 3% raise this year (or, at least, that's what happened on this team.) many support team members have to work second or third jobs -it's disorganized. there are five managers for ACS support, and not all of the same information is passed along. there's one particular manager that has been extra confusing and causing a lot of stress for their employees, but this has not been addressed. -feedback is asked for but rarely acted upon. speaking up doesn't really get you anywhere. they acknowledge that they heard you and nothing evolves from there. -metrics are confusing. the QA tool they use is graded by *peers*, not by a QA agent, and feedback can seem startling, especially considering you might be getting dinged on something where the workflow had changed and no one every articulated that to the entire team. the CSAT survey has confusing verbiage for users and leads to CSAT scores unrelated to the agent's service. there is no way for the agent to dispute this CSAT score. both of these directly tie into the bonus you receive. -while the company as a whole has great PTO benefits, it's complicated to even get time off for a doctor's appointment on this team. the only thing you got told is "we're trying to change that", but it's a bit wild to be constantly denied for the most basic requests. -with that, managers seem unsure what counts as PTO and what counts as unlimited sick time. doctor's appointments are spelled out as being eligible for the unlimited sick time in the employee handbook. with that, asking for sick time for some reason has lead to many of us being pushed to ask for.... accomadations? and disclose any and all medical things to HR? it feels like a weird invasion of our privacy -hardly any benefits for this team. for customer service appreciation week, "applause points", which are sparingly distributed on our team, were randomly sent out, not given to everyone. so you got to be celebrated if you were chosen. at random. in the time i've been on this team, i've received maybe one gift. normally i wouldn't complain, but we do talk to people on other teams, and know this isn't the norm elsewhere. -with that, this team is rarely allowed to attend anything like Autodesk University or a big event that happened in Barcelona. it's hard to get to attend any talks or cool seminars offered by Autodesk. you essentially work for autodesk with few of the benefits.
