Apple reviews

4.1

79% would recommend to a friend

(42,989 total reviews)
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Tim Cook

86% approve of CEO

72% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 42,989 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

43K reviews
4.0
Apr 30, 2008
Recommend
CEO approval
Business Outlook

Pros

I have used apple computers during my entire professional career. Even when it was unpopular to do so, I fought and clung to my Apple computers. I feel I have a high level of expertise and I am respected by customers. I would aspire to a corporate job, I would sweat blood for Apple, and so I do. I absolutely love taking an irate customer and turn them back into a promoter. I am absolutely gifted at doing that.

Cons

I don't believe metrics, although I do well, is an appropriate measure for me. I have trouble at times providing the complete solution when there simply are things customers don't need. I am confident as I relate to customers, I know if we are building a relationship with someone. In doing so, some things should be evolutionary, which is why I am such a big .Mac and one to one proponent. APP is a no brainer, but it is sometimes hard to position Pro Care.

4.0
Apr 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Apple doesn't just have employees; they have True Believers. Most people begin working for the company because they're long-term Apple customers. Some grew up hoping to work for Apple one day. It's exciting to be part of something that inspires awe, curiosity, and sometimes envy among even the most stubborn detractors. Working for a company that produces products and services you believe in is much more fulfulling than, for example, hawking hoochie halters at Hollister. Even as a part-time employee, there are supplemental 'perks' to the job, including discounts, weekly training on software packages, and sometimes, even product gifts. For example, during my tenure with Apple, employees were given the iLife software suite, a 30GB Video iPod, a shuffle, Parallels Software, and an 8GB iPhone - all completely free. While those gifts are absolutely welcomed by staff, that isn't what inspires such praise and loyalty. Many Apple employees feel almost like missionaries; we spread the word of Mac, explain how Apple products can improve peoples' lives, and instead of just handing them the 'fishing pole', we teach the customers to fish through online video tutorials, in-store demonstrations, workshops, and even personalized weekly one-on-one training sessions. Personally, I have witnessed everyone from suited businessmen to droopy-jean clad teens to technophobic senior citizens come into the store, use the products for themselves, and fall in love. What's really fun to see, though, is how surprised they are at their own enjoyment of the products. The look of unmitigated joy that spreads clear out to the corners of their mouths and beams right up to the corners of their eyes is not something I have found in any other job I have had. Apple doesn't just give people products; they give them feelings such as pride, confidence, excitement, joy, and yes, even 'coolness'.

Cons

Depending on the store, management can make your life HELL. All the customer accolades, positive co-worker relationships, job competence, product knowledge, and above-average goal/metric achievement in the world will mean SQUAT if someone in management dislikes you. There's no recourse when it's your word against theirs, and the Apple concept of "Fearless Feedback" is a complete joke when your supervisor's favorite phrases include "I'm not going to discuss that with you", "This isn't a conversation", and "I am not opening this to dialogue". That said, I also know that leadership teams at some stores take a much different approach with their staff, and as such, a much more pleasant, positive work experience is provided. It's difficult to communicate effectively as a part-timer, as there is a company-wide moratorium on external communications. This is especially problematic when changes are made to the schedule mid-week, and you're notified only by email that can only be accessed from within the store, and you're not due in before your newly-scheduled shift. This could potentially be solved with the implementation of a secure, password-protected employee website that would be accessible from anywhere, wherein an employee could be notified of schedule changes or other crucial information.

5.0
Apr 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Apple is a large company, but often has a small company feel. Most project teams are very small - a few people at the most. Often there are only one or two key engineers directly responsible for features or key project areas. Because of how small teams are, it makes it very easy to approach key players and influence product direction. Conversely, key engineers don't have much bureaucracy to cut through to implement innovative new ideas. It is because of this culture of innovation, as well as a culture of excellence, that working at Apple has been one of the best experiences of my professional career.

Cons

Because of the small business mindset, and the decentralized nature of the decision making and product direction, Apple at times lacks the structure that other companies have set up. There are very few departments that are isolated from their customers - so the process and structure that each group attempts to establish can be heavily influenced or even ignored by those who need to use a back door method of getting work done. It is possible that project managers may pressure engineers or other staff to complete work faster than their managers agreed upon, where in larger companies this behavior would be frowned upon, or forbidden. Some structure is necessary to keep a happy medium, and at times Apple could use more structure.

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