Pros
The top 3 reasons to work @ Amdocs:
1. The ability to easily travel the world, and relocate to other countries. I started with Amdocs in South East Asia, moved with them to Europe for a few years, and now in the US. There is no friction to relocate to another country, if there is a position available that suits your skills. There is a knowledgeable relocation department that organizes visas, moves, etc.
2. If you're into IT, and specifically, enterprise software, you will face some of the most complex challenges that exist in this space. End to end implementations that span every touch point of the customer experience: sales, ordering, customer relationship management, billing, service management, OSS, activation & provisioning, service assurance, fulfillment; literally 1000's of business processes, spanning multiple sub-verticals: wireless, wireline, IPTV, Content, Broadband, Cable, Satellite, High Tech Manufacturing. This is a place where you can make communications YOUR area of expertise. End to end.
3. Diversity of culture
Amdocs has over 17500 employees, spread across the world (over 52 countries). There are over 9 development centers, in the US, Europe, Asia, Australia, South America, literally everywhere. We have customers all over the globe, and all of them are tier 1-2 service providers. You get to interact with ton s of people with a wide background, from our colleagues at Longshine in China, to our friends down in Australia, etc. This is truly an international environment, with business running 24/7 spanning all timezones.
Cons
3 downsides of working @ Amdocs
1. If you work in the product management or marketing fields, then beware: one look at the Annual Report (which I recommend you download and read if you're considering a job here) will tell you that we are a very service centric company. Even though we are pushing hard to get our product heritage to market, a vast majority of our revenue comes from customized solutions, and managed services deals. This makes it very difficult to effectively manage your product in such a service centric environment. Because Amdocs has a track record of always completing a project (Amdocs does most of its implementations), this can de-stabilize product roadmap activities as R&D resources get recommitted to making our customers complex implementations successful. You will have to be able to juggle these priorities, as firedrills will happen. On the other hand, we are known for our successful implementations (unlike an infamous competitor of ours... ;0)
2. Bi-Polarization
A large part of Amdocs' senior management team is based in Israel. This creates almost a nucleus of managerial power. This also sometimes creates a sense of disconnect with the heart of the organization. This can affect some more than others. I suspect that our colleagues based in Australia, India, or South Africa, or even LATAM feel this more than the European and North American offices. You will have to be prepared to travel frequently to Israel to keep your visibility going, and make sure that you can gain traction with your market and product initiatives. The managerial responsibilities are globalizing gradually, so there is signs of improvement here.
