Amazon reviews

3.5

60% would recommend to a friend

(209,683 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,683 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

210K reviews
3.0
May 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Amazon attracts some of the best talent in the world. I am constantly learning from my peers and I'm challenged on a daily basis. It's great working for a company that is defining e-commerce around the world. Most companies say that they care about their customers, but no one lives and breathes it like Amazon. Customers mean everything. It is far more important for Amazon to make their customers happy than their employees. Amazon has a good compensation program if you're willing to stick it out for 4 years (easier said than done). I'm an experienced hire with an MBA from a top 5 program - my base salary was on par with many corporate jobs (maybe slightly lower). I was given a nice cash signing bonus (a little over half my yearly salary) split up over 2 years. I was also given stock (originally worth about 2/3 my salary) that vests over 4 years (80% of it coming in years 3 and 4).

Cons

Be prepared to sacrifice work/life balance. If you are looking for a 40-50 hour a week job, Amazon is not the place to be. You will work nights and weekends on a regular basis - most of the time you can work from home (after office hours), but you're always on a leash. You will also be expected to do the dirty work in any role that you're in (you will need to write SQL to get your data - someone isn't going to do it for you). Know what you're getting into - Amazon can be a humbling place.

1.0
Apr 13, 2014
Recommend
CEO approval
Business Outlook

Pros

* Very strong focus on the customer (great but can be frustrating at times). * Great business model and everyone knows the brand. * Flat structure, no micromanaging / you are given a lot of ownership. * Reasonable pay (esp. given the work you are doing - see below) * Opportunity to cycle roles / departments every 18-24 months to keep developing / learning.

Cons

* Amazon in the UK is a retail company rather than a tech company (don't fool yourself into thinking it's like Google or has a start-up mentality) * VERY frugal business model e.g. horrible office in Slough and few meeting rooms which means (embarrassingly) you have to conduct external meetings in the cafeteria! * It seems the US office has all the perks. * Culture is real "love or hate" - generally quite bureaucratic and political. Very high churn - At interview, it was mentioned by different people repeatedly that people either stay for six months or 10 years (I stayed less than a year, although I know people who absolutely love it there - maybe the person you are or the department you work for?). * Amazon operates a lean operating model, heavily reliant on systems and managers have no juniors. * Real mix of people - some nice and hard-working but quite a few "coasting" doing the bare minimum which can mean it is difficult if you want to achieve and get things done and a few very incompetent / unpleasant / aggressive personalities that have been there for years and will never leave. * Flat structure, which means that you can move sideways but difficult to get promoted / grow. Titles are essentially meaningless and misleading (you are responsible for entire role / no delegation so you spend all your time fire-fighting and little time (if any) growing the business. Senior Vendor Manager = buyer in any other retail organisation). * No one seems to care how well you do and it has no effect on compensation. That, plus difficult environment (flat, political) for promotion means a poor incentive to work hard. * Work is very systems / data-driven and can be extremely mundane (e.g. answering customer complaint cases (like back and forth supplier to Amazon customer care employee to supplier to customer care employee etc etc) . * You're dumped in the deep end with a very sharp learning curve and no formal training other than you're expected to pick things up yourself or by asking people who have been there longer than you - would be fine ordinarily but there is no explanation of what you are actually meant to be doing (!!) and far too many systems with no explanations of how they work - No one takes accountability for new hires. Massively inefficient. * Takes about 3 months to master a role and then mundane work for the rest of your time in that position. If you really want to work there and want to get ahead, try to get into a growing area otherwise you're forgotten / it's more of a caretaker role...

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