Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (829) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (179) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"good working people and work from home" ((in 498 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 453 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 146 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 131 reviews)); "Great culture and company values" ((in 100 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 837 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 778 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 508 reviews)); "Poor training and they don't really train anyone how to fix the problems." ((in 330 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 275 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,523 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,523 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Dec 28, 2025

Alorica does not care about their employees

Team manager

Recommend

CEO approval

Business Outlook

Pros

Some of the bigtime clients are here. Fireside for mental health

Cons

Very Low salary on internal promotions. Some programs wouldnt even care if you are experienced or not and you will be lowballed on offer. I hate the management I joined. These people shout and curse at their employees when they fail to deliver. It takes 6 months before you can get your HMO HR lacks engagement or does not care at all. They have no sense of urgency. We always send escalation to facilities due to leaks on the ceiling, no tissues in CR and broken sink People in cubao would have no choice but to take their lunch on the floor because we only have 1 common area and it takes a while to get there. Elevators are always full

Alorica Response

5mo

This isn't the experience we want anyone to have. Thanks for bringing this to our attention. We take creating a positive work environment for all Aloricans very seriously, and we will be following up with the leadership team immediately. We expect our managers to create environments where people can actually thrive, not just survive. If you'd like to talk more about this, please reach out at www.theintegritycenter.com (anonymously if you'd like).

4.0

Dec 26, 2025

Decent Employer

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent PTO and Bonus incentives Promotes from within

Cons

layoffs happen frequently and if you're amongst bottom performers you're always at risk

Alorica Response

5mo

Having the right people in the right roles matters at every level. Sometimes that means organizational changes that feel unexpected, but we're trying to create opportunities for people to grow while staying responsive to what the industry needs. Thanks for sharing this! We value your feedback and really appreciate you taking the time.

1.0

Dec 24, 2025

Worst company

Operations

Recommend

CEO approval

Business Outlook

Pros

Benefits and peers you work with

Cons

No work and life balance

Alorica Response

5mo

Thanks for your feedback. We get it, our industry moves fast, and sometimes that means long hours. We're actively working to improve work-life balance, and in the meantime, we encourage our team to use their PTO and join our culture events to recharge. If you'd like to talk more about this, please reach out at www.theintegritycenter.com (anonymously if you'd like).

Viewing 202 - 204 of 11,523 Reviews

Jobs at Alorica

Customer Service Representative

Bilingual Customer Service Representative

Collections Customer Service Representative

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