If you want to actually feel like you've accomplished something at work, this is not the job for you. You'll be honored with being told to deny service to customers, citing subparagraph A sec B sub C from the terms and conditions of their warranty - on a CONSTANT basis, the majority of my work was warranties and service denials. Really depressing.
I got to hear sob stories about how whatever caused the service denials happened, and as much as I empathized I had no latitude to help. On the other hand I got screamed down by a bunch of customers too for the same reason.
It was designed to be practically impossible for someone to get to speak to a manager. Many times I got calls back from customers who were hung up on.
Managers are useless too - they won't help you with overrides (and SOmany things require a manager override), and if they will there's no way in hell they'll do it for you right then and there...they'll make you set it up and give them the case number, and if the manager doesn't lose it they may eventually take a look right before they go home - good luck getting them to read any detailed notes. So many screwups by managers..
Everything is run by stats, if you stay on the phone longer than 10 minutes, it counts against you - and you can get written up for it too.
Break times are monitored ***gasp you took 15.5 minutes!!!***, and to do anything with Human Resources you are required to clock out...no getting paid. :) Lunches aren't paid either.
For bereavement leave (immediate family). you only get 2 days off of work. The health care plan sucks, they don't even contribute to it...they just get you a discount somewhere with really crappy plans.
If you can imagine the most stereotypical cubical environment, you'd be pretty dang close to what you see everyday at the Alorica call center. Cheesy 90s motivational posters included, with a bunch of tacky slogans tacked to every cubicle.
Kinda just jotted out cons as they came to mind - I tried to blur it all out once I left Alorica. :P
