1. They start off on a bad note with many employees because the terms of hire are falsified. They state that employees receive 3 weeks of training pay and then regular salary. Unfortunately they tell every new class that they can't change the pay rate in the middle of a pay period and stick them with the 4th week at reduced pay.
2. Management offers are often adjusted without notice and forced on those who accept the position. I was offered 32,000 for a supervisor position. When the offer letter from corporate arrived, it stated that I would receive 28,000. I refused and was told that the change was already entered into the system and nothing could be done about it. This continued for about four months until it was finally corrected. However, no backpay was issued.
3. Pay for the Laptop / Printer group is not competitive with other companies in the area that provide the same level of support. They aim to recruit the cheapest help instead of people with the necessary skills to support the customers which places a strain on supervisors when they have to babysit agents on phone calls because that lack basic knowledge such as how to get to the device manager on a Windows PC or what an IP address is.
