Basically a joke of a company. The poor education level of employees and management is pathetic and often stunning. Much of the management is in that position because they have been there "forever." In no way should that alone be a management qualification. Team managers who can barely form a legible sentence and can't think for themselves should not be managers, yet this is the norm. These are call centers strategically located in lower income areas that attract cheap labor. If you happen to be smart, have a bit of ambition, and can prove your worth you should be able to move up quickly. Unfortunately, that does not mean any sort of significant raise. With a bit of overtime hourly employees regularly make more than salaried management. As management I treated my employees fairly, and was well liked. Recognition for this was a severely taxed bonus and a couple of hand shakes, nothing more. When a better job opportunity became available Alorica was unable to do anything to entice me to stay, yet identified me as one of their top managers.. Retaining top talent should be a priority, but top talent uses this company as a stepping stone for better opportunities. Unfortunately, any and all talent currently employed is waiting for that chance to leave for something better. Longer tenured employees are there because they really can't do anything else, and would never be successful at a respectable company.
