Alorica reviews

Rules are inconsistently applied. If you have a good manager it's fine, but they are few and far between. Very little help to the employees, and very little room for advancement when you want to go into management, There were times when it seem like every other day people were leaving in ambulances. I know a team that had a member die while on the floor, and management wouldn't let her team members off the phone. The company seemed more interested in playing the numbers then actually doing a good job. We were encouraged to disconnect and call the customer back to get our handle times down. A few years ago Alorica reduced the 15 minute breaks to 10 minutes and tried to sell it by saying "We're giving you 15 more minutes on your lunch break" But lunch was unpayed. Alorica was so bad when the site manage sent an email on April first saying we were going to a pay toilet system, people actually believed it.

Employees are hired under the pretense that their job is to provide service to customers. Training isolates trainees from the rest of the call center, so we were not given any interaction with regular employees until we became "active agents." It became very clear afterward that our job is not to help customers, but to pass customer surveys. I was literally told my management at several levels that I should lie to the customer if it will placate them enough to pass the survey they would receive for my phone call. HR at Alorica essentially does not exist. I sent several e-mails to them and none of them were read. There is no "open door policy" at Alorica. My paychecks were consistently butchered, and I was not properly compensated for time worked on several occasions. Concerns were never addressed; your concerns will be noted but never acted upon. I was required to compromise my personal ethics in order to work here. I was also met with push back and disrespect when submitting my two-week notice. Your paycheck is knocked down to minimum wage if you do not provide a two-week notice, but the notice I sent (via e-mail) has not yet been opened by the individual I was told to submit it to. I have also been told by former employees that Alorica will automatically try to pay me only minimum wage for my last check, citing that they never received my two-week notice. My health physically suffered because of the stress of this job to the point that I will now have to submit a disability claim to provide for myself because I cannot work.