Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3402) , Customer Service Representative (CSR) (830) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (179) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (109) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 448 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 163 reviews)); "they are a great starting job with many options if you want to move up and have very flexible hours" ((in 139 reviews)); "Great culture and company values" ((in 112 reviews)); "Good working environment and people" ((in 82 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 835 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 791 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 516 reviews)); "Training is horrible" ((in 330 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 282 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,538 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.7

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Nov 5, 2012

With basic keyboarding and good customer skill - easily employed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

$1.25 over min. wage. Work inside. Easy work. Good for extra income or temporary work.

Cons

$9.00 an hour does NOT change. Kennesaw, GA location has decent management. Very strict (as to be expected in a call center environment) with regards to breaks and lunches. Don't be late! Remember, jobs are temporary in nature, although if your a reasonable employee there is opportunity for permanent placement.

3.0

Nov 5, 2012

It was an okay company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are incentives here and there but nothing to get excited over.

Cons

The management team have no knowledge of the product itself. According to them they only focus on scheduling you for work , making sure your clocked in and out correctly, and making sure their team of their customer service agents numbers are high in terms of survey scores and issue resolutions percentage. It's also been known as a recycling center and are quick to fire people at times.

1.0

Nov 1, 2012

Dissatisfied

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can't think of any pros for this employer.

Cons

The company has made acquisitions of other companies with no transition plan. It's difficult to know how/where you fit in and the importance of your role to the company's success. Benefis are very expensive, management is uncaring with an "it's my way or the highway" attitude. There are no incentives and communication is poor. Rewards are not given to the employees who really contribute and unqualified employees are promoted based on favoritism or relationships prior to joining the company. Senior leadership is totally disengaged from workforce.

Viewing 11425 - 11427 of 11,538 Reviews

Jobs at Alorica

Customer Service - Work at Home (Must live within 45 miles of Charleston WV)

Remote Healthcare Customer Service Representative

Remote Healthcare Advocate-Hawaii Only

Hawaii

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Remote Healthcare Advocate-Nevada Only

Nevada

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Remote Healthcare Customer Service Representative - Bilingual

Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

With basic keyboarding and good customer skill - easily employed.

It was an okay company.

Dissatisfied

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