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      Allstate

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      Allstate reviews

      3.5

      55% would recommend to a friend

      (11,231 total reviews)
      avatar

      Thomas J. Wilson II

      64% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Work/Life balance

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      Allstate has an employee rating of 3.5 out of 5 stars, based on 11,231 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Allstate employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      5.0
      Mar 7, 2023

      Great Company but long hours

      Claim adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Allstate is a great company to work for. They provide resources to help you along your journey as an adjuster.

      Cons

      On the catastrophic team you will have to be logged on to work from 7am to 7 pm. If you catch on quickly or have experience you maybe to finish your claims within 8 hours of less. You are still expected to be logged in from 7-7. If you are a new adjuster you may find yourself working longer than the 12 hours at times.

      3.0
      Jun 17, 2022

      Meh, lack of vision and leadership, but still a lot of potential

      It senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of friendly people work at Allstate, for the most part its a hospitable place to work. Benefits are about average, and work-life balance can be good depending on what department you work in. D3 Data Science team has a great leadership team that is actively trying to create a positive culture. Allstate has very strong brand recognition and a solid balance sheet. They provide a very valuable service to their customers, and you can count on Allstate to pay claims fairly. If they can figure out how to better price and deliver in the digital age, they have a great opportunity to compete with Progressive and the new Fintech companies that are grabbing market share.

      Cons

      ATSV (IT Dept) is a mixed bag, many folks are way overworked (and underpaid) especially managers. However, at the same time there is a lot of dead weight that needs to be trimmed from the IT ranks. Lot's of problems in this division. Finance division is full of political monsters looking out for their own careers while providing little value to the company overall - stay away from the 360 Finance Team.

      4.0
      May 4, 2022

      Good and bad

      Express claims support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get almost 19 days of PTO to start out but only 17 dollars an hour unless you work after 3 pm when you get a differential and you also have to work either Saturday or Sunday and you'll get another differential for that weekend day. The leads and mentors are helpful but sometimes they can't help because they're on the phone so you're stranded in the middle of an ocean surrounded by sharks. The health insurance is very expensive but Allstate does help you pay for some of it. If you need to work from home and you need a good amount of PTO because you have kids then you can do this job and try to survive. You will deal with crappy people and unrealistic metrics in every remote customer service job. This may be one of the better remote jobs in terms of the days off and decent management who try to help you succeed. So do what you gotta do if you need to be home.

      Cons

      Get used to hearing, "My adjuster hasn't returned any of my calls!!!" The training isn't long enough, you're expected to learn as you go while making decisions that affect other peoples lives. Angry aggressive rude disrespectful customers, sometimes mentors and leads are on the phone and can't help you, training isn't long enough but you're punished if you make a mistake when they admit they don't teach you everything because there is so much to know, you can't be back late from lunch or break unless you want your supervisor breathing down your neck, metrics are unrealistic but they do try to help you improve, all of your calls are recorded and listened to so they can nitpick and call you out, they claim you can move into another position but everybody I know who got a new job within Allstate was was in their current position for 2-4 years before they were allowed to move up. Rarely someone gets to move into a new position after a year.

      Viewing 136 - 138 of 11,231 Reviews
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      Glassdoor has 11,871 Allstate reviews submitted anonymously by Allstate employees. Read employee reviews and ratings on Glassdoor to decide if Allstate is right for you.