Service Quality vs. Sales Performance Goals
Pros
PTO, Benefits, Pay, Cleanliness of Site, Comfortable and Spacious Break Areas, Onsite Fitness Center, Friendly and hardworking co-workers, easy access to express way, located in great community.
Cons
In addition to the sales dept., as a customer service representive your employment depends on meeting monthly sales goals. Promotion depends on 3 things: -1- Whom you've aquainted yourself with -2- Who has chosen to aquaint themselves with you -3- Your ability to ignore the poor processes, excessive requirements, and unfortunately sometimes relationships associated with your previous position Out of date processing systems No empoweremnet assist the customer, even for tenured employees--most customer concerns require additional action from a back office dept-1week turn around time.
