Overall good company, depending on management...
Pros
Great benefits including vacation time with the option to purchase additional days, paid maternity AND paternity leave, as well as work from home opportunities depending on the position and location (some remote positions require being outside of a 50 mile radius from the nearest office to qualify, otherwise you must commute). If you are willing to relocate, they also offer moving bonuses for certain positions, for example I moved to Texas for a year and received a $20,000 bonus with the income taxes covered by the company. Also lots of opportunities to transition to several areas throughout the company.
Cons
They claim to be customer-focused, but as with most corporations they are really focused on the numbers: production and saving the almighty dollar by whatever means necessary. Depending on your manager (I had 9 different managers in 5 years...), the team/office morale can drastically vary. When the business model shifted from field to virtual adjusting in 2017, hundreds of adjusters/managers/quality assurance employees were laid off without notice. The majority of the adjusters that were let go had 20+ years of experience, because their salaries cost the company more than the less tenured adjusters. Flash forward to 2019, and the turnover rate at their Digital Operating Centers (or DOCs) were so high that they are constantly hiring and had to start begging for the laid off adjusters to come back... Why not offer them alternate positions from the beginning?
