Alight Solutions reviews

3.2

53% would recommend to a friend

(3,766 total reviews)
avatar

Rohit Verma

70% approve of CEO

43% positive business outlook

Alight Solutions has an employee rating of 3.2 out of 5 stars, based on 3,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alight Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Can not think of any “pros” per se. The company holds zero allegiance to its employees. Maybe being able to work virtually?

Cons

Outsourcing division was purchased from Aon Hewitt earlier this year by the Blackstone Corporation. An initial round of cuts was made at the end of March, first of April. Everyone was told it would be the only cuts that were to be made. New structuring took place, new assignments, new managers and clients, etc. In May, they held another round of cuts based off a 5 question rating scale assigned to you by your previous manager. You had zero input. There was no review given and your current manager was not made aware of what was transpiring. Upper management boasts of an “open door policy” and of transparency...that’s not the case with this company. The raises were a joke. One every other year and at most, a 2% increase. No upward mobility to another role. When you hit the job market, you soon realize their “proprietary” software does not provide you with any significant experience you can parlay into another field. It’s meant for Aon Hewitt/Alight only. And they also tell you they will set you up for success through “team” members as well as a plan should you have any issues. This too is a joke. System analysts are so bogged down with work they are unable to mentor or teach anyone and your “manager” more times than not would be irritated if you disturb them during a phone call or while seeking help. All learning experiences are typically taught via webinars or through their “online” courses. Managers covering other manager’s backsides because they were previously roommates. Not to mention they directly reported to someone who was also a former roommate. Think about that...2 managers (former roommates) and their superior (also their former roommate) assigned the same set of people. If you had any issues with one, exactly who do you turn to? Could this not be considered a conflict of interest? I had extremely high expectations for this company in the beginning. 7 years later, had I known then what I know now, I would not have accepted the job.

1.0
Dec 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Prospects of working from home.

Cons

So disappointing to see a company that HAD a reputation of quality top notch customer service and training now only focusing on getting on and off calls with less than minimal training. Specific client training and responsibility to resolve caller's issues are almost non-existant. I have worked there 12 years for Hewitt then AON and now Alight. Alight has come in and in a short period of time turning the company into a sweat shop at all levels. Gone is the feeling of pride in my work and Company. The stress level and work load continues to climb. So many good people have left or been let go. More people out on medical leave.

3.0
Dec 9, 2017

Excellent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Management Freedom Work-Life Balance Best place to learn

Cons

No Incentives and bonus and OT

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