Does Agoda pay their employees well?

According to anonymously submitted Glassdoor reviews, Agoda employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Agoda. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Agoda?

78% of Agoda employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agoda 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Agoda?

Customer Experience Specialist (240) , Customer Service Representative (182) , Senior Software Engineer (159) , Software Engineer (143) , Market Manager (90) , Customer Service Specialist (83) , Customer Service (60) , Accommodation Services Specialist (49) , Manager (37) , Project Manager (31) , Software Engineer(Internship) (29) , Analyst (28) , Senior Manager (28) , Customer Support Specialist (26) , Software Engineer Intern (25)

What are the pros of working at Agoda according to real employee reviews?

"People are great in general" ((in 186 reviews)); "When I moved to Bangkok for Agoda I was supported all the way and met some great friends and colleagues" ((in 153 reviews)); "Benefit and work life balance is good" ((in 144 reviews)); "good pay and bonus." ((in 94 reviews)); "Great team and atmosphere in the team" ((in 73 reviews))

What are the cons of working at Agoda according to real employee reviews?

"need to perform otherwise there is no career progression" ((in 23 reviews)); "No career path to speak of" ((in 20 reviews)); "– Tech leadership is mostly weak (depends on the area you’re in)." ((in 19 reviews)); "Too much office politics" ((in 12 reviews)); "Political behavior and favoritism have become prevalent, with decisions influenced by personal biases rather than merit or fairness." ((in 12 reviews))

What are employees saying about Agoda layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agoda layoffs and their outlook for job security at Agoda in 2026.

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Agoda

Agoda reviews

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3.9

78% would recommend to a friend

(2,896 total reviews)

Omri Morgenshtern

75% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Work/Life balance

3.7

Career opportunities

3.4

Senior management

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Apr 10, 2026

Good team, but leadership changes led to a more challenging work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive colleagues, good learning opportunities.

Cons

Following changes in leadership, the work environment became more challenging and not healthy. Feedback was frequently collected, but rarely translated into meaningful action, making the process feel ineffective. KPIs were not always applied fairly, leading to inconsistent performance evaluation.

5.0

Apr 10, 2026

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Company, greateful to be part of this team

Cons

N/A, no cons i can say.

4.0

Mar 30, 2026

Good

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good place to learn, good salary

Cons

Promotion can be tough in analyst and tech.

Viewing 37 - 39 of 2,896 Reviews

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Jobs at Agoda

Principal HR Business Partner (North America)

Principal HR Business Partner (North America)

Accounting Manager (Rocket Travel by Agoda)

Senior Consultant, Learning & Development

Senior Consultant, Learning & Development

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Good team, but leadership changes led to a more challenging work environment

Good Company

Good

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