Aegis doesnt ever prepare you class wise or update wise that something has changed untill you've done something unbearably wrong. Then you are sited and usually written up.I've heard things have changed since my employment but i would only go back there if it was the last job on earth. I was a part of the AT&T Campain and then American Express. Im aware that the time that we did the campain was the time that Credit limits went down and intrest went through the ROOF. I had the most angry people always calling even though i was only membership rewards i really felt for the people picking up on the billing side. I felt as though i was dragging my soul through that door everyday and as if i was dissapointing my self i always felt dirty and shisty (like a thief)This place is so wrong in so many ways I'm glad they got sued and those of us that desereved money back got atleast a small lump from it. I feel for anyone who has to work there due to not finding anything else or out of lack of being able to go anywhere else.