3.0
Oct 1, 2013
Recommend
CEO approval
Business Outlook
Pros
Will give inexperienced people and non-residents the chance to work in a call centre environment Has a career path for team leaders once you've been on the floor for a certain amount of time. Makes a reasonable attempt at managing diversity.
Cons
Terrible training, some trainers are better than others. Minimal training in products before being thrown on the phones to sink or swim. Management does not reward or recognise proactive, team players - they just get taken for granted. Upper management only seems to care about "bums on seats". On a casual contract staff get paid $24, and get charged out at $65.