1. booking rate-I know that Filipino teachers get a much lower hourly rate, but truth be told-most of them deserve it the way it is. It's highly unbelievable that they have more enrollments than the rest of us. Don't get me wrong, I'm friends with some great people from the Philippines, whose English skills are quite remarkable, but most of the videos of their lessons the management shares with us to watch and comment on are ridiculous. After a year or so spent with this company, my booking dropped significantly. I ended up sitting in front of the computer doing nothing. whilst some new Filipino teachers bragged about their fully-booked schedules on Facebook only 2 days after starting their work here.
2. management in total, including team managers, customer support, assessment teams are a complete disaster- if one complains about their booking rate, team managers will blame customer support or the sales. There are certain teaching points, which you get by conducting lessons, passing tests (not always), getting good ratings from the students,...eventually resulting in pay raise, but they played me on that one as well, saying I was already given salary high enough. Assessment teams, working on trial classes-the potential students, are total ignorants. They can't say English from Chinese! Their assessments of the students' knowledge are simply terrible, so the teachers end up with beginner's material for elementary students and vice versa.
3. a-classroom- their own platform, a pathetic excuse for ClassIn. It has soooo many issues that I can't even start to count.
