Abt reviews

As a five year plus, current employee, not sure why you’d post up on Glassdoor rather than just come in and talk to one of your managers, HR or even one of the family members. The bonus fund is extra pay on top of your hourly rate and was designed as an incentive to do the right thing for our customers and the store. The majority of staff really like the extra income paid out every four months. We agree the customer is not always right, only 99.9% of the time. Please understand we strive to keep our customers happy and truly care about them. Our motto “The answer is always YES to any reasonable request” has kept us going for over 83 years. We are sorry you feel this way about our management. Again, please see your manager, HR or one of the brothers with any other complaints. One of them are here every day and they would be more than happy to listen.

We realize your comments are based on what it was like was four years ago and like all things in life, some things have changed and some things have not. Even though Bob Abt is not physically with us his spirit lives on which is best characterized by his mantra of always trying "to do the right thing". This saying is still a constant at Abt. That does not mean we are perfect but we are always trying to improve. That said there are some inaccuracies in your statements. First of all our turnover of our Sales employees is quite low, one could even say marginal, heck one of our sales employees just celebrated 50 years with Abt. Also, being fired for $50 difference would only apply if embezzlement or theft was a factor. In regards to training, we have changed the frequency so that it is ongoing, primarily so that employees continuously improve to best serve our growing customer base. When you are a family business the concept of favorites always seem to creep in just like it does with any family, but in reality the employees who perform best are rewarded the most. Some folks construe that as favoritism, others just see that as good business. We did accommodate you by giving you 3 weeks between your offer and start date. We find actual on-the-job training shadowing a more senior employees works best. We also try to best accommodate schedules of both trainee and trainer with give and take of all involved. Unfortunately there were no other positions available that did not require PC skills for you to transfer into. We wish you the best with your future job endeavors.