AT&T reviews

3.3

52% would recommend to a friend

(42,053 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,053 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
5.0
Sep 5, 2014

Very Satisfied

Recommend
CEO approval
Business Outlook

Pros

It's a growing, diverse company, with many benefits in addition to a good salary and bonuses. Although they have restructured their bonus system in the last year, it is still a very fair way of compensating employees. They spend money on training and keeping us up to date on our skills set. Most management is approachable with issues you might have that need to be worked out. They have started Employee Engagement Surveys which really help them focus on what we as employees are thinking and how they can approach solutions.

Cons

In the past there has not been a clear path to getting the "next job" or promotion. It's a hit or miss approach. Recently, they put in place more of an outline of what you need to do to get your next new job or promotion, but the promotion aspect of the job is not one that is in line with more responsibility translates into an automatic raise. You have to wait for the annual review, so you are stuck in maybe getting an increase once a year, and it is usually not even keeping up with the rate of inflation. We have union employees, so every three years or so, we have to train for completely different jobs to take over their slots in case of a strike. These jobs are totally out of our realm of experience or expertise, and we are required to train for them while keeping up with our own work load at the same time. There is still this stigma that if your boss does not want to release you to a new job or promotion, they can deny you moving to an opportunity, which I think just translates into bosses not wanting to let go of great team members, instead of exercising their leadership skills in developing their team members to move on and ahead. They don't want to lose their good workers. I don't think that releaseability should be left solely to their whims.

4.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

very good pay- salary very good compensation- bonus for hitting sales goals very good bonuses- cash for going beyond in sales note att sales consultants in call center atmosphere get more salary than most call center positions- on top of that if you work hard its pretty easy to hit 80k a year- if your lazy and non competitive like to take your time-- do not waste your time you will be let go- only after having a taste of what you can make. this is sales so if your new to it you may find yourself stressed out, i had never worked sales but am diligent and tweek my performance- work out great! I made my own luck by speeding up my results- changing the way I pitched different things and make a lot of money.

Cons

can be stressful- supervisors are cheerleaders that think they are doing something- gets on my nerves my suggestion keep the supervisors busy with running your sales and checking your orders- put them to work you are a worker ant at att- i mean to make big money you need to run a lot of calls which gets old - i counteracted this with taking a month and just kinda relaxing- not worrying about sales if your great at your job they wont bother you.

1.0
Jan 26, 2014

BAD

Recommend
CEO approval
Business Outlook

Pros

You have a job that pays bills

Cons

Upper management never pays for their mistakes. They make people at bottom level pay for their mistakes. For last 2 years we had very few projects. All of a sudden they dumped 2.5 years' projects on us and asked us to finish them by mid 2014. They don't care for our personal life. They suggest us to stop taking care of our family, stop sleeping and finish their work. No, they are not going to pay for all the extra hours we put in. AT&T shares very bad relationship with union employees. Once again we pay for it, whenever union employees goes on strike, they ask us to do their work. The union negotiations go on for 2 years for every 3 years, and if need arises, they call us back from vacation during these 2 years. So we can take vacations freely for the fear of getting called back. During AT&T and T-Mobile merger failure, AT&T had to pay 4 billion dollars to T-mobile as per agreement. Once again we had to pay for it, most of bottom level jobs were either laid off or off-shored to compensate for the loses. Whenever AT&T wants to cut down costs, once again they offshore bottom level jobs, they never offshore upper management jobs, as nobody wants to offshore their own job. Not that upper management jobs can't be offshored.

Viewing 175 - 177 of 42,053 Reviews

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