2.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook
Pros
You have telecommunications experience and knowledge and need a job with benefits. and it won't bother you too much to be part of such a poor overall organization.
Cons
The systems are poor and require a lot of manual work by agents to complete tasks. The systems don't communicate with each other where it would improve work production and data accuracy. There is an overall lack of cooperation between different segments, with not much focus on the big picture of what the organization is trying accomplish. Knowledge is horded and not shared, and training is a joke. Even though they talk up the Customer Rules to make customer satisfaction a priority, all the business decisions run contrary to that goal.
