AT&T reviews

3.3

52% would recommend to a friend

(42,037 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

The team I worked with for over 12 years was amazing: we were from the "real AT&T" pre-merger with SBC, and all my fellow team members were great to work with. We had great benefits and pretty good telecommuting policies. We accomplished some really terrific work in the early 2000s, becoming a very forward looking team. We were doing a lot with very little.

Cons

When the merger with SBC happened, the whole culture of the company changed for the worse: SBC had an incredible amount of bureaucracy that increased exponentially. I went from 3 levels of management to around 15 in a day, and had three different managers in the span of 2 months. Work that should have taken weeks would stretch into months, as endless meetings would just rehash previous meetings. It became ridiculous. SBC used a software development process for EVERYTHING (and called it "Express," which made many of us laugh). They ended up laying off a lot of the people I worked with, and never understood the work we did (in fact, I was in several meetings where our contributions were ignored completely). We did six months of comparing different technologies for things like search engines and content management, and SBC's preferred solutions always won (my personal favorite was when it was decided to use SBC's search solution, even though AT&T's was superior on all fronts). Promotions basically stopped long before the merger, and nothing seemed to change after the merger. When I finally quit, my manager was more interested in knowing if my job could be outsourced, rather than why I was leaving. That was just icing on the cake.

4.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty good. They provide a relatively good income, especially when you live in the Bay Area. There are opportunities to be had in sales

Cons

management decisions are made send only

2.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

AT&T is a great place to get experience working in various technologies. The company is supportive of people moving from position to position, so you can face new challenges every few years relatively easily.

Cons

To get ahead, it always seemed like you had to work 16 hour days for years and years. I never saw an example of people who got promoted working any kind of "normal" or even semi-normal hours. There is also just a problem of size. The company is 300K plus, with most of the positions in the bargained-for workforce. That means the company can't do anything quickly. That fundamental obstacle to change becomes an excuse to be slow even when there are no real barriers to faster change.

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