AMS reviews

3.5

61% would recommend to a friend

(2,851 total reviews)
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Gordon Stuart

60% approve of CEO

47% positive business outlook

AMS has an employee rating of 3.5 out of 5 stars, based on 2,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMS employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Feb 20, 2018

RUN the other direction

Recommend
CEO approval
Business Outlook

Pros

Paid time off is great for your first year (more then most companies offer) Co workers are great and fun to work with for the most part

Cons

Where do I start... •Management is absolutely terrible. They will throw you under the bus in a second to save their own butts. Managers are never doing any work and are on their personal phones most of the time. Most managers micro manage and will stand over your shoulder or ask you what you are doing every second of the day. •Training is HORRIBLE. They claim they prepare their workers for new systems/new clients but they do not. You get about 2 days of training until you are thrown into a completely new system. Things are constantly changing with new systems, which necessarily isn’t a bad thing, but lower level teams are never told. Communication is terrible and they leave you to figure it out on your own. This can cost you because you are dinged for every small error you make. •Most teams are understaffed and they won’t hire/bring a temp on to help which results in you and other workers drowning in work and putting in a bunch of overtime each week. They say it isn’t forced but they guilt trip you into working the overtime (without helping you) so they don’t look bad. Managers/other leaders will take credit for your work/idea if you don’t have it clearly defined/documented. You are doing the same work as someone who has the same amount of experience but is getting paid about 6 or 7 thousand more. They will do/say anything to justify why you don’t deserve a certain pay or raise. There are quarterly bonus’s that are paid based on performance but no salary increases based on performance which is horrible. •I referred multiple people that got to the final round interview and AMS never got back to them even when the person followed up 2 or 3 times. That just makes the company and myself look bad. I never referred anyone after that. This should tell you how terrible of a company AMS is Do yourself a huge favor and look elsewhere for jobs. The pay and stuff you have to go through isn’t worth your time!!

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AMS Response
8y
I'm sorry to hear about your experience whilst working at AMS. People are the foundation of our success and I'm very passionate about ensuring our employee experience is unparalleled. I would really appreciate it if you would email me directly at Sandy.Lucas@alexmann.com so we can discuss this further. Many thanks Sandy
1.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

During my time at AMS, everyone I met was genuinely lovely. I felt comfortable and happy to chat with nearly everybody I came across - everyone I worked with was genuinely very understanding and kind, especially my direct colleagues and managers. I couldn't praise them highly enough, the people who made up AMS were fantastic. Sadly, most of these people have since been made redundant. Work-life balance was great, work hours were flexible as long as you did your job, and the job itself wasn't bad either - not the most exciting in the world, but I felt like I was doing something productive and useful, and I did enjoy the creative challenges that sometimes came with it. Sadly, this job doesn't exist in the UK anymore, as they've moved all these roles overseas.

Cons

Where to even begin... TLDR: The business has decided to cut costs by all means necessary, including gutting the TI/BI department that put them on the map in the first place. After constantly praising the TI/BI department as being the part of AMS that really set them apart from their competitors, the company decided to move nearly the entire department overseas to reduce their labour costs, but they accidentally told us their plans a year early (I wish I was making this up)! Senior management then refused to give us any further details, so most of us spent the better part of a year really stressed out, wondering when we were going to lose our jobs. 90% of the time when we asked questions during Q&A calls, the answer from the business was "I don't know", even when we were very close to redundancy. At first we were told that we wouldn't have to train our replacements, then they backtracked - but the business didn't allocate very much time for us to train them, and our replacements didn't seem very focused on learning the new vital information we were trying to teach them. Some people were able to avoid redundancy by joining the new 'Research Hub' department, but from what I've heard, the entire department's already being made redundant barely 6 months later. The entire 'transformation' just seemed incredibly poorly thought out, senior management really seemed to be flying by the seats of their pants at all times.

1.0
Dec 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Work-life balance can be great, but it depends on the manager you have. Some managers will allow for more flexibility than others, this is especially true of newer managers who are afraid to ask for clarity on policies Depending on the team you get placed, the friends made there can definitely last a lifetime and allow for some great bonds to be formed

Cons

Where do I even begin..... First, don't let all the new faces of "Diversity" hires fool you. I had worked at the company for three years and just recently started to see more minorities being hired in, even though a lot of them were coming in as contract workers first. There is only one true person of color in upper management in the US and globally I believe there is one other person of color in a C-Suite level role. For a company that loves to talk about diversity and being an individual they really don't stand by this. There have been plenty of qualified people of color coming through the business; however I am here to tell you this company is truly great for WHITE FEMALES ONLY. I repeat WHITE FEMALES PLEASE APPLY, the way white women grow within the company is absolutely wild! Especially when you consider most of them can barely keep up with the tasks from their original positions. I was always trying to bring up diversity and being more inclusive, but they truly only care about bottom lines at the end of the day. Management needs some serious training! They have barely any care about the members on their team and if you get stuck with a manager from another state or country, good luck. They need to provide their managers with more training for empathy, motivating a team, communication of priorities, mental health of team members, and creating a cohesive team unit. There are some great managers in the center however; they run few and far in-between. You are typically one of the lucky ones if you can get a more relaxed manager with an understanding of how to motivate a team, create a cohesive team, communicate priorities, actually explain whether they are happy with where you are at, performance wise,or if you could use some work in other areas, and make you feel as if your team can accomplish anything. I had a manager like this for about a year and a half and it was amazing! Our team was extremely close, we worked together to solve, not only our problems, but other team members problems, and we always put our best foot forward to show our manager he could believe in us. This to me was a great experience for not only teamwork, but also to develop skills because our manager allowed us to make decisions how we saw fit. Giving us more freedom in our relationships with other team members and allowing to grow in aspects of leadership and decision making. As a black woman if you get placed on a team with a white woman manager you might as well learn to say yes m'am and no m'am along with a pleasant demeanor and keep it at that. You won't be allowed to speak up and when you do there will be a target on your back. It has happened to two other black women I knew personally who either spoke up about something they weren't sure about or didn't want to be super chummy with co-workers. Both were let go on pretenses they weren't completing their jobs well, however the reality was they didn't fit the "personality mold", which is funny for a company whose values are authenticity, bravery, distinction, and passion. I would be lying if I said I wasn't happy to see the overall rating of this company has went down in a couple of years. This is a good stepping stone and that is really it. Especially when you consider majority of their tenured employees all left within the same six month period. I am talking like upwards of ten plus people, including upper management people, leaving the company with new faces and a feeling they don't offer much after of a couple of years of employment there.

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AMS Response
6y
Thank you for taking the time to share your experience. An inclusive and diverse working environment is core to who we are, which is one of the reasons we put together an employee-led D&I group to allow us to expand our outreach across our business. Our culture of inclusion supports everyone that brings individual diversity of thought, background, and experience but from your comments, I can see that the changes Tanya-Marie and others through the global D&I teams have led has not been felt by you. If you wish to speak further in confidence about what we are doing at AMS and our inclusive working environment, please reach me, the HR Director at Ruth.Smyth@alexmann.com or the Head of D&I at Paul.Modley@alexmann.com or Head of HR Americas, Tanya-Marie.Nichols@alexmann.com. Any of us would be keen to talk further with you.
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