ADT reviews

3.0

43% would recommend to a friend

(5,211 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,211 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Mar 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, ok pay, 7 weeks of training, managers are friendly and there is usually always someone there to help.

Cons

They keep you busy all the time taking back to back cases with 3 minutes in-between, no time for anything else but make outbound calls. They have promotions and shift changes but you have to meet crazy metrics that are for the most part of your control. They make you learn 100 different things such as motion sensors, smoke alarms, cameras, smart hubs, garage controllers, smart door locks, routers, you name it, you support it.

3.0
Mar 10, 2025

Solutions Advisor

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Perfect for big cities

Cons

Rural is incredibly difficult. Too difficult

Viewing 295 - 297 of 5,211 Reviews

Glassdoor has 5,661 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.