MICRO MANAGING
Care about your employees
No Sick days
Stop treating Leads and managers like slaves its 2024
Improve and update your knowledge Base
Train your leads in actual LEADERSHIP SKILLS AND PROFESSIONALISM
improve the sales process since all that matters to you are sales, it shouldn't take 212 clicks and power points to make a sale or have access to prices and log a call
customer service should be your first priority not your last
Stop lying to employees and candidates about expectations as far as stats and the work your expected to perform
Treat your employees better
Reform your departments ECSPECIALLY the customer service department
upgrade your equipment desktops are archaic
ADT is a billion dollar company, weekly system outages shouldn't be the norm
Your TRAINORS ARE THE WORST SET OF PEOPLE i have ever been in virtual contact with
They talk down to trainees they talk about them to their faces
Telling someone they dont have the human right to use the bathroom or go to break and lunch is unacceptable, this is not a prison, or at least i thought it wasnt
im pretty sure using someone's PTO without communication or the slightest of notice is illegal somewhere
They don't care about their employees
No leadership or communication amongst the team
Training is abysmal, not enough actual training,
Trainor's are unprofessional and verbally abuse trainees
Your asked to bring your equipment during training twice, desktop monitor everything for hands on training, nothing was available for this at the sites.
One of the managers once said " we don't care about your kids we need you in your seats taking calls" you will be written up
When i got out of training, you are given LMS's to take and learn. Your supposed to take these while on the calls, they don't give you anytime for this. Your not learning anything in between calls.
10 hours of PTO once a month
They use your PTO without telling you
They ignore all your feedback
the systems go down every week
helping customers goes against you if you send a truck out
The customer service team is terrible and will set up appts for people in wheelchairs and elderly who don't understand technology
they don't care about customers
you don't have time to do anything
you are forbidden to use the restroom or you will be terminated
if you take days off (if you get approved) you will be terminated
its the wild wild west, no help
I've had someone tell me your on your own I'm going home then hung up, and this is from the upper management that is to help you on calls if you need it.
there is no leadership your on your own
the stats are all stacked against you, the following things lead to termination:
sending a tech to help
on the phone for more than 30 mins (your told to tell the customer to reschedule or send a tech (WHICH IS hundreds of dollars and hang up on them)
If a customer calls back within 30 days after speaking to you for ANYTHING
you are forced to say scripts that prolong the call, then you are HEAVILY MICRO MANAGED... HEAVILY CONSTANT MESSAGES CALLS WHILE YOUR HANDLING the call your on
your asked to get 14 resolves a day( but its a scam only specific circumstances count as a resolve)
the list goes on but for the sake of this review. ill stop here.
Nothing stated here is untrue or fabricated.
The interview process THEY LIE TO YOU THE WHOLE TIME ON YOUR EXPECTATIONS AND THE JOB ROLE.
if you value your mental health don't bother working here. Its not worth it. Its IMPOSSIBLE TO BE PROUD OF WORKING FOR ADT.
