Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (95) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (66) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 406 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 376 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 192 reviews)); "work from home is good" ((in 128 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 116 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 382 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 190 reviews)); "No training (sink or swim)" ((in 168 reviews)); "The managers have no.formal" ((in 156 reviews)); "horrible upper management." ((in 111 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

Compare reviews

3.0

43% would recommend to a friend

(5,197 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,197 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

May 6, 2026

Great team culture but poor lead sourcing strategy

Home health inside sales

Recommend

CEO approval

Business Outlook

Pros

-Excellent team culture -Good benefits -Work from home

Cons

-Poor lead sourcing strategy from upper management

2.0

May 4, 2026

Don't work here.

Team manager

Recommend

CEO approval

Business Outlook

Pros

Insurance options/coverage are pretty good

Cons

Management is a mess. The company has been bought and sold so many times, it feels like it isn't cohesive anymore. Policies change more often than they should, and often conflict with each other. Upper management does not listen to anyone below them.

2.0

May 3, 2026

Worst job ever with toxic environment and micromanagement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly not much other than the hourly pay and benefits.

Cons

This was the absolute worst job I’ve ever had in my life!! What was learned in training did not apply to what your manager expected you to do on the floor. Constant disrespect from customers, especially due to their lack of understanding with how to use their system…go figure. Micromanagement is on 1000% — nothing I would do seemed to be satisfactory. Everything about this job wreaked havoc on my mental health, so much so that I am still recovering after 10 months of being away from this place. If you take nothing else from this, please just do yourself a favor and find somewhere else to work. I would work at McDonalds before I ever work a call center job at ADT security again.

Viewing 13 - 15 of 5,197 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

Security Patrol Officer (Job ID 3018903)

Security Patrol Officer

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great team culture but poor lead sourcing strategy

Don't work here.

Worst job ever with toxic environment and micromanagement

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