Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 393 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 370 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "Work from home life is good" ((in 121 reviews)); "Good money if you are good at upselling" ((in 111 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 385 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 185 reviews)); "No training (sink or swim)" ((in 167 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 152 reviews)); "horrible upper management." ((in 106 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

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ADT

ADT reviews

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3.0

43% would recommend to a friend

(5,201 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,201 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Sep 26, 2025

Loved

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great WFH experience and a lot of growth opportunities

Cons

communication could sometimes be challenging to receive from upper leadership

3.0

Sep 24, 2025

Decline in employee experience

Director

Recommend

CEO approval

Business Outlook

Pros

Good pay at certain levels, some good people to work with

Cons

Company culture has really changed over the years. They like to say ADT "family" but it's really not that type of environment anymore. Significant amounts of layoffs because of poor decisions from the top. Look up the compensation for the top leaders and you'll see why they're cutting so many other valuable employees and have to sell off parts of the business - commercial, multi-family, etc.

5.0

Sep 22, 2025

Good job

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Good job to be honest

Cons

Not much complaints tbh really

Viewing 115 - 117 of 5,201 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Remote Collections Specialist

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