Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 393 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 371 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "Work from home life is good" ((in 121 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 120 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 382 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 185 reviews)); "No training (sink or swim)" ((in 165 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 155 reviews)); "horrible upper management." ((in 110 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Buenos Aires , San Isidro , Boulogne , Mendoza , Neuquén , Bahía Blanca , Córdoba , Mar del Plata , Martínez , Merlo , La Plata , Olivos

ADT reviews

3.0

43% would recommend to a friend

(5,211 total reviews)

Jim DeVries

47% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,211 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Jan 12, 2013

It was good for a while

Team lead

Recommend

CEO approval

Business Outlook

Pros

As a new stand alone company ADT CEO has promised to turn the company around.

Cons

ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

5.0

Jan 10, 2013

Not Bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

competitive pay, nice benefits, awesome co workers.

Cons

this call center is a very high stress environment to work in. if you can't handle stress well i wouldn't suggest this company for you.

2.0

Jan 9, 2013

If motivated, pays well. But with lots of frustration

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

As long as you're fulfilling your quota, you are free to enjoy life as well as work throughout the week. You need to know how to sell well to enjoy stressless benefits like that.

Cons

Certain management is unhelpful and behind the times. Any change in procedure is not adapted swiftly and when done so, is often forgotten after a short time period. Inter-department collaboration on mutually beneficial operations procedure is nonexistent.

Viewing 4966 - 4968 of 5,211 Reviews

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Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

Customer Service Monitoring Representative

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was good for a while

Not Bad

If motivated, pays well. But with lots of frustration

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