Feb 17, 2013
ADT reviews
3.0
43% would recommend to a friend
Jim DeVries
47% approve of CEO
36% positive business outlook
ADT has an employee rating of 3.0 out of 5 stars, based on 5,212 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).
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Reviews by job title
5K reviews
4.0
Feb 9, 2013
You have to be willing and independent to do the work from day one. Your manager is not going to train or nurture you.
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
-Paid training is a great concept since it's a 100% commission based position. -You have a wealth of resources that you have to pursue, meaning you have to put the time into researching and networking -Publicly traded on the NYSE and just split with Parent company less than a year ago, so to some degree it's kinda like getting in on the front end. Who know's how this will develop. I hope with stock options and more control over capital which will hopefully lead to better employee benefits in the future. -Rolling out the IPads is a great way to help us sell, lots more professional than our competition. -You work for the "Big Boy" in this industry. Technology is on your side here, along with a vast support area for customer service. -A compensation package that works pretty well. You have to be working in order to make money at this job. If you go after business relentlessly then you'll do well. Well suited for a competitive person that likes to achieve goals. -Great Job for someone who wants experience with business to business sales. Great entry level. -I have a boss with a wealth of experience and has been very supportive thus far, very little in house training but everything I have asked for has been followed up on. -The intensive sales training is great, and they spend alot of money on that. Also there has been corporate people come in to do specific area training. I don't think you'll find that with other competitors in this industry. -There seems to be a career track within this corporation. You have to prove yourself in sales, but from what I understand they really promote from within. -I have been able to shatter the sales expectations for a newly hired sales rep. I have worked hard, long hours, and driven a good deal. However, I have been very satisfied with the pay. -I researched this company on this site before I took the position, there is a good deal of negative reviews out there. I chose it because I needed somewhere to start with B to B sales and because of the technology. You have to work, period. There is alot that you can't control, but if you're good at sales, you'll do well. Well is a relative term, so for me I'm satisfied.
Cons
-I would like a base salary plus commission, but it's their structure and business plan. -Going into this job you have to realize a few things: (These are not neccesarily con's) a. You are responsible for your work as a salesman b. It's been my experience that I received very little training on product knowledge, procedure, and technical aspects what we sell. You have to be flexible and resourceful in order to get ahead otherwise you will become frustrated and bitter. c. Your manager is not going to hold your hand during training. It was pretty much get out there and get it done after about a week or so. d. Other salesmen are negative and bitter if they are not selling, you have to get past that to move forward. -You compete with your own company for sales. ADT has authorized dealers that are allowed to sell the products as well, especially in larger markets. -There are meetings and conference calls that take time away from being out there selling, however you still have expectations to meet. -If you can't handle pressure, this may not be the right job for you. It's all about how you handle it. I started feeling it about my second week on the job. -I never once had a manager make a call with me or present during a sale while I was in training or since, never rode with another experienced salesman either. That would have been helpful. -Since it's a publicly traded company, I would think there would be some stock options available to sales reps. -You will put a ton of miles on your car, make sure you have a good one and it would help for it to be fuel efficient. Gas money will eat you up if you're not selling
3.0
Feb 4, 2013
I expected an experience with a world class company. I've been disappointed.
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Good benefits and opportunities for advancement.
Cons
Inconsistent pay to different employees for the same job, poor customer service and very little respect to the employees.
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