ADT reviews

3.0

43% would recommend to a friend

(5,215 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,215 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Sep 29, 2013

Management Nightmare

Recommend
CEO approval
Business Outlook

Pros

At this point, there aren't any. They do keep the costs down at the cafeterias for the call center employees.

Cons

Unrealistic deadlines, too many managers, no solid IT direction, the different IT areas do not work well together if at all and no recognition by management to the contribution of IT member in the office

2.0
Sep 28, 2013

All Talk, NO listen

Recommend
CEO approval
Business Outlook

Pros

Good comradery at my branch

Cons

ADT is really 100% commission, they hardly ever advertise so the competition is coming on strong. The service is good, but the sales people need to become overly pushy to make a living,(which they never tell You, when they hire You)

1.0
Sep 26, 2013
Recommend
CEO approval
Business Outlook

Pros

i cannot think of even one

Cons

- Long uncompensated hours - Extensive time wasted in meetings, conference calls, etc that could be utilized in productive activity (at least 15-20 hours/wk) - Complex metrics that set a rep up for failure - Corporate politics and favoritism - No response from corporate for ethical issues by a team member that should have required severe consequences - Being cut off from company leads without notification - Being asked to attend meeting and phone conferences outside of normal business hours - Being expected/required to work 6 days a week, 70-90 hours per week without compensation of a base salary - Having cancelled appointments that you never even contacted or visited count against your closing percentage - Having existing clients that dont even count towards your metrics - sometimes totaling 30-40% of your monthly revenue target - Having cancellations show up on your next month's metrics - Allowing team members to threaten and bully co-workers without ramifications - Horrible mis-mangement by highly uneducated personnel - Excessive and harassing micro-management on a daily, sometimes hourly basis - Manager's manager doesn't want to be bothered with any concerns - HR is unresponsive and also betrayed confidentiality - Manager had 13 people quit in a 12 month period and is still employed - No opportunities to move up in the organization or to even transfer to another channel despite extensive education and experience

Viewing 4867 - 4869 of 5,215 Reviews

Glassdoor has 5,666 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.