Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 383 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 371 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 118 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 380 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 167 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 145 reviews)); "horrible upper management." ((in 107 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Mar 24, 2026

A true culture focused company

Sales & training manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

1.0

Mar 20, 2026

Worst Sales job in the world

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

Decent training. Large name brand

Cons

Commission only, trying to sell expensive systems and shady plans. Revolving door of both reps and managers. Was constantly told to straight up LIE to customers offing prices and services that don’t exist. High usage of your own vehicle. Terrible work culture. Most days will be spent knocking on random people’s doors who don’t want to be bothered. Old company with old processes and philosophy. A dying industry with many modern, cheaper alternatives.

3.0

Mar 18, 2026

Outside rep

Solutions advisor

Recommend

CEO approval

Business Outlook

Pros

Local Management is great with on hand support Work life balance Can payout good if you’re rolling

Cons

Competing in company with accounts 100% commissions Not always supporting the needs for customer

ADT Response

4w

Thank you for taking the time to leave a review and share your experience. We’re glad to hear you feel supported by local leadership and have a positive work life balance in your role as a Solutions Advisor. We also appreciate your feedback regarding the commission structure and customer support challenges, as these insights could help guide ongoing improvements. If you’d like to share more information, we’d encourage you to email recruiting@adt.com. Thank you for being a valued part of our journey and for helping us boldly shape the future.

Viewing 28 - 30 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

Security Patrol Officer

Security Patrol Officer (Job ID 3018903)

ADT

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A true culture focused company

Worst Sales job in the world

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