Typical questions (e.g. explain your current role, why TalkDesk, why do you want to leave current company, etc); nothing out of the ordinary, and pretty bland, actually. I had better questions to ask interviewer
Technical Support Representative Interview Questions
1,755 technical support representative interview questions shared by candidates
The questions were situation based!
If a customer had an issue viewing content on their website, how would you go about diagnosing the problem?
Questions related to web cam issues in relation to a tech with similar experience as me. (tier 2)
Tell me a time when you were able to deescalate a customer who was upset?
What’s your experience with setting up routers, WiFi, etc?
Have you had any type of customer service experience?
What steps would you take if your wifi didn't work?
Direct them on how to do something (anything)
if its either people or Tech?
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