Tax Advisor Interview Questions

198 tax advisor interview questions shared by candidates

Your customer has dependents who have Marketplace Health Insurance through their non-custodial parent. However, when they enter the 1095-A, their balance due increases drastically. Please research and refer to resources to explain this situation to your customer in your own words.
avatar

Turbo Tax Live Advisor

Interviewed at Intuit

4.2
Sep 23, 2024

Your customer has dependents who have Marketplace Health Insurance through their non-custodial parent. However, when they enter the 1095-A, their balance due increases drastically. Please research and refer to resources to explain this situation to your customer in your own words.

Imagine you are assisting a customer using TurboTax Online. The customer encounters two challenges. First, they are unclear if they can claim their 19 year-old, first year college student as a dependent. Second, the customer states they are getting logged out when they try to enter any information. You have access to a comprehensive tax law reference tool, an internal software troubleshooting platform, and direct real time access to the technical team. Given these resources, please describe, in your own words, how you would proceed to simultaneously address the customer's tax question and resolve the software problem. Please include any specific steps you would take in diagnosing and troubleshooting the software problem and how you would apply the tax law knowledge to guide the customer.
avatar

Turbo Tax Live Advisor

Interviewed at Intuit

4.2
Sep 23, 2024

Imagine you are assisting a customer using TurboTax Online. The customer encounters two challenges. First, they are unclear if they can claim their 19 year-old, first year college student as a dependent. Second, the customer states they are getting logged out when they try to enter any information. You have access to a comprehensive tax law reference tool, an internal software troubleshooting platform, and direct real time access to the technical team. Given these resources, please describe, in your own words, how you would proceed to simultaneously address the customer's tax question and resolve the software problem. Please include any specific steps you would take in diagnosing and troubleshooting the software problem and how you would apply the tax law knowledge to guide the customer.

Jack and Jill divorced in 2022. They have a 16-year-old son, Tom, of whom they split custody. The divorce decree did not say who would claim Tom. Jack is an engineer with a yearly salary of $145,000. Jill is a teacher with a yearly salary of $65,000. Tom works at McDonald’s and made $8,500 for the year. Tom stayed at Jill’s house 195 days and Jack’s house 175 days in 2023. Who can claim Tom on their 2023 taxes?
avatar

Turbo Tax Live Advisor

Interviewed at Intuit

4.2
Sep 23, 2024

Jack and Jill divorced in 2022. They have a 16-year-old son, Tom, of whom they split custody. The divorce decree did not say who would claim Tom. Jack is an engineer with a yearly salary of $145,000. Jill is a teacher with a yearly salary of $65,000. Tom works at McDonald’s and made $8,500 for the year. Tom stayed at Jill’s house 195 days and Jack’s house 175 days in 2023. Who can claim Tom on their 2023 taxes?

Jamie is filing as single and has the following expenses for 2018: $9,250 mortgage interest, $10,350 state/local income taxes and real estate taxes, $500 charitable donations, $2,000 unreimbursed employee expenses. How much will Jamie’s federal itemized deductions total?
avatar

Turbo Tax Live Advisor

Interviewed at Intuit

4.2
Sep 23, 2024

Jamie is filing as single and has the following expenses for 2018: $9,250 mortgage interest, $10,350 state/local income taxes and real estate taxes, $500 charitable donations, $2,000 unreimbursed employee expenses. How much will Jamie’s federal itemized deductions total?

If a non-custodial parent gets a signed Form 8832 from their child’s other parent, which of the following tax breaks are they eligible to claim? Head of Household filing status Child Tax Credit/Additional Child Tax Credit Earned Income Credit All of the above
avatar

Turbo Tax Live Advisor

Interviewed at Intuit

4.2
Sep 23, 2024

If a non-custodial parent gets a signed Form 8832 from their child’s other parent, which of the following tax breaks are they eligible to claim? Head of Household filing status Child Tax Credit/Additional Child Tax Credit Earned Income Credit All of the above

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