They asked a handful of situational questions, but mostly they wanted to hear about my experience and how things were handled at my previous company.
Support Manager Interview Questions
2,695 support manager interview questions shared by candidates
How would you react in difficult situation/escalation?
In your experience working with people from another country is there any thing you learned about them, or was their a cultural conflict you were able to resolve
What was ethical decision you faced?
What metrics do you measure?
How would you communicate to the team that they will have to return to the office?
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
What's the problem with our support?
What is your management style?
Tell me about your background
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