How do you promote diversity and inclusion when leading a team? How do you coach under performers? What is the ideal state for a customer support team in relation to the rest of the company? What kind of impact can customer support make on a business?
The questions that you would expect for a CS role.
What is your 90 day plan for creating an inclusive, high performing management team?
Describe a difficult customer escalation you've had to handle?
I think they mostly wanted me to demonstrate if/how I had experience in solving the problems that they are looking for this position to solve.
How would you motivate an underperforming team.
Relevant experience to position, interests outside work.
Nothing difficult I guess I just did not give the answers they wanted. How did you creatively overcome an obstacle? You have 3 projects and (3 line managers) you have clients that feel their project is most important, how do you handle this? What is the difference between leader and manager?
Basic things, what is your experience; how many people have you managed etc. As an aside they consider a ratio of more than 10 people too one manager 'too much'.
How do you approach training?
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