Shift Supervisor: You and a barista partner are expected to do the store opening, and s/he doesn't show up. What would you do? Next: It happens again, not long after the first occasion. How would you handle that?
Shift Supervisor Interview Questions
2,410 shift supervisor interview questions shared by candidates
How will you help the Company?
Are you able to commit to at least a year?
What my favorite drink at Starbucks was. I had only ever been to Starbucks once in my life and had no idea what to say.
If you're already a barista and looking to move up, the questions shouldn't come as a surprise to you. What areas do you think you can contribute most to as a shift (QASA, coffee sales, CV etc.)? What are your store's current priorities, and how can you help achieve these goals. How does your approach change with new partners vs. partners who may be more senior to you or more difficult to work with? Since BRR and speed of service are currently in focus at my store, there were some more specific scenario-based questions about those things. If your store has current opportunities or challenges, expect to be asked how you would address them-- for example, my store struggled with Gift of the Week sales, and I was asked to pinpoint why that might have happened and how we can improve next year or with other promotions.
What do you know about coffee?
What I hoped to gain from the position.
What do you know about coffee?
The in person process was a run through of questions which focused on scenario based assessments on customer service and how I would deal with difficult situations (coworkers, customers). It was a casual interview, and got to talk about my passions and goals outside of Starbucks for my employer to get to know me.
Why do you want to work for Starbucks?
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