Imagine you have a target to respond to tickets within 3 hours. Set up an ‘automation’ that will help ensure you meet this target Assume that when a response has been sent, the status of the ticket will no longer be “New” Send notifications to the “Level 1” group The notification should include the: ticket title name of the person who sent the ticket their organization title of the ticket link to open the ticket Response: Provide a screenshot of the automation settings Provide the URL (Note: From the list of automations in Zendesk, click “Edit” on the view to open the automation in another tab and provide this URL)
