Presale Interview Questions

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Assume you're the Head of Customer Experience at Apple inc. One customer complaints that he bought an iPhone XS recently and it is having a faulty camera. He approached Apple Service Centre and they couldn't find the fault in the device. No physical damage was found. So it's probably a manufacturing defect. So at this situation, what do you do?
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Presales Engineer

Interviewed at Freshworks

3.4
May 30, 2019

Assume you're the Head of Customer Experience at Apple inc. One customer complaints that he bought an iPhone XS recently and it is having a faulty camera. He approached Apple Service Centre and they couldn't find the fault in the device. No physical damage was found. So it's probably a manufacturing defect. So at this situation, what do you do?

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