Phone questions: Tell me about a time you went above and beyond for a customer. Tell me about a time you had to do multiple tasks and still exceeded on all of them and what you did to achieve it. In person questions: What qualities do you see in a leader? Why did you leave your past job? What motivates you? Tell me about a time you cross sold. Tell me about a time you showed exceptional customer service.
What was a time you dealt with a difficult customer? What was a time you demonstrated leadership?
How do you manage frustration/stress?
Phone interview questions: Why Schwab? What relevant work/school experience makes you an ideal candidate? Time when you prepared, but failed and results? When did you do something that you were not familiar with in a group setting? How did you get that position? In person interview questions: Tell me about a time in a school project that one or more of your team members dropped out? (Spent 15 minutes on this question) We get calls from doctors, assembly line workers, managers, etc...How would you handle calls from the varying customers? and relate it to previous work experience.
Where do you see yourself in 10 years?
How do you feel about working straight commission?
Describea time when you had a problem with a customer. How did you resolve it?
I never got a question and answer interview, only to an informational interview.
Tell me about an accomplishment in your life.
Can you make it this far?
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