Member Services Representative Interview Questions

6,322 member services representative interview questions shared by candidates

Tell me about a course in college that helped you in your job or life. If money was no object and you could do anything, what would be your dream job? What would you change about the website? How do you typically handle conflict?
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Account Manager - Client Services

Interviewed at Houzz

3.4
Apr 23, 2016

Tell me about a course in college that helped you in your job or life. If money was no object and you could do anything, what would be your dream job? What would you change about the website? How do you typically handle conflict?

A customer has walked into branch and is very frustrated about being charged that she didn't know about. How would you go about helping this customer? What would you do to help the customer understand the charges? What information would you provide to this customer? What would you do if the customer became angry and started shouting?
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Customer Services Officer

Interviewed at NatWest Group

4
Feb 8, 2016

A customer has walked into branch and is very frustrated about being charged that she didn't know about. How would you go about helping this customer? What would you do to help the customer understand the charges? What information would you provide to this customer? What would you do if the customer became angry and started shouting?

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