Several situational questions, as well as questions about management style.
Manager Customer Support Interview Questions
688 manager customer support interview questions shared by candidates
What did I do to upskill the Technical Support Team
Background questions based on the email.
How to pronounce my name. :)
Asked a lot about prior experience and how I would shape the newly created role.
What was a time I put the customer customer first?
What methodologies have you applied in a programmatic way to build out scale? How familiar are you with XXX (insert client names)? My level of understanding of what the company offers/provides to clients?
Based on the job description why do I feel as though I'm a good match and what relevant skills/talents/experiences will I leverage to fulfill these?
Where do you see yourself in 5 years
What is your experience in general? What is relevant for this job and what are your 'weaknesses' in terms of experience.
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