“What’s the difference between a manager and a leader?”
Customer Services Manager Interview Questions
55 customer services manager interview questions shared by candidates
Why would you leave your current job
Group exercise: Similar to the Balloon debate. 9 survivors stranded in Alaska after plane crash, we were given profiles for each person with things like age, job, family, health conditions and, current state i.e injured, unconscious, stable etc. A helicopter could come every 24 hours and take a maximum of 3 people. We had to discuss and come to an agreement on who would go on the 1st heli, who on the 2nd and who on the 3rd.
How did you improve a teams performance
Questions related to the role from my experience and my knowledge of the software
What ideas do you have to make people stick to the rotas we give them, even if they have other commitments? (They have teams working from home to triage the requests. These are on a rota basis)
What would you do if you have a disagreement with your manager?
in the first round, it will all be about the internship and all the things mentioned on the CV
Role-Play: "I bought a 6 pack of wine and I've drank one full bottle and decided I don't like it"
Describe equality and diversity What are your shared values What do you want from this role Where do you see yourself in 5 years
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