technical questions
Incident Manager Interview Questions
405 incident manager interview questions shared by candidates
Tell me about a time you dealt with a difficult customer.
Explain the life cycle of an incident from the time an event is reported to the incident created and how it is managed.
Regular ITSM questions.
Where do you see yourself from 5 years from now?
The hiring manager did not ask me a single question the entire interview, except one to ask about my current employer and the services my company offers. The hiring manager did not ask me why I was qualified for the position or why I was interested in the position. Not a single question was asked of me regarding this role or otherwise. At one point, I offered to answer any questions she had for me and to give her a run down of my background. It was only after I asked her to ask me that she said "sure tell me about yourself."
How would you go about leading an incident investigation?
Tell me about a difficult incident
Past relevant job history and asked to explain where experience could be used to implement robust processes designed for best in class service, using examples of previous scenarios.
Tell me about your process for managing a major incident and keeping the business informed.
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