There were a number of situational and behavioral interview questions.
Customer Support Manager Interview Questions
688 customer support manager interview questions shared by candidates
Tell us about a mistake either you or one of your direct reports made, and how it was handled?
Tell us about an escalation you handled?
Tell me about a time when ...... Mainly behavior questions.
Cómo abordarías una situación de conflicto en tu equipo?
Manpower projection
Mostly behavioral questions.. best cusotmer, worst customer, etc..
“How do you manage, for your direct reports, goals, results and work/life balance?”
Why do you want to work here?
I was asked why do you want to work for ZOE? What interested you in the position? How did you hear about ZOE?, alongside other competency based scenario questions.
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