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Customer Support Manager Interview Questions

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688 customer support manager interview questions shared by candidates

Very basic questions for a Senior Management role. The kind I would ask for a junior supervisor about how to manage day to day ops, metrics etc. I had the feeling that the job title and salary was high but the responsibility and accountability very low level. This was confirmed by others at Google who also have senior roles but little influence. Whenever I tried to talk about strategy, addressing challenges etc, the interviewers kept taking the conversation back to day to day ops.
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Customer Support Manager

Interviewed at Google

4.4★
Sep 7, 2016

Very basic questions for a Senior Management role. The kind I would ask for a junior supervisor about how to manage day to day ops, metrics etc. I had the feeling that the job title and salary was high but the responsibility and accountability very low level. This was confirmed by others at Google who also have senior roles but little influence. Whenever I tried to talk about strategy, addressing challenges etc, the interviewers kept taking the conversation back to day to day ops.

Some technical questions about internal operating systems (i'd no experience and stated as such). How did I deal with pressure and conflict? I was asked about my experiences as manager. How did I deal with a difficult situation? Describe what you do in your current position? How does this relate to this new position.
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Technical and Customer Support Manager

Interviewed at Charles River Laboratories

3.1★
Apr 29, 2015

Some technical questions about internal operating systems (i'd no experience and stated as such). How did I deal with pressure and conflict? I was asked about my experiences as manager. How did I deal with a difficult situation? Describe what you do in your current position? How does this relate to this new position.

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